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Complaint Against a Service United States

Victoria’s Secret — Customer service

Where to even begin with this catalogues of monstrosities I do not know… I’ll give it a good go. So i realised yesterday (11th) that my order had been cancelled 5 days before with no explanation or attempt at making the situation better. I engaged in a live chat with Ashley at 17:39 who told me there was no issue with my order and then failed to respond again with anything helpful, I can attach a screen shot of where the conversation was left. Not being satisfied with that I tried again at 18:33 and spoke to Cindy who instantly told me there had been a processing error and I was welcome to re-order. After I advised her I didn’t wish to and I would like any outstanding orders cancelled she advised that she couldn’t stop the orders and I would still receive them AND keep the items and that would be confirmed via email within an hour… Had a feeling it hadn’t been done and no email still the following morning so I contacted the [protected] number at 7am this morning and spoke to Kaitlin who after 7 minutes was no use what so ever and told me I was telling her the order number incorrectly so I asked to speak to her manager. Kaitlin had me on hold for ages and came back with no manager. Still arguing the order number wasn’t valid and that she was discussing it with her supervisor, even though I specified a manager. Anyway after nearly 45 minutes Kaitlin finally provided me with an email address for me to send the screenshots to and she recieved them and STILL tried to pick fault which I’m sorry made her look a complete idiot. I even questioned her as to if she felt silly accusing me and she couldn’t answer. An hour and 10 minutes in I FINALLY get the pleasure of speaking to Kaitlins supervisor who’s name wasnt even worthy of remembering decided to hang up on me. I then rang the Bristol store I’d visited last Thursday to see if they could off any help and spoke to the sweetest young lady called Emily who couldn’t apologise more if she tried bless her who informed me the top port of call was the number I’d already been hung up on or this email… so failing this I will be contacting the ombudsman as I’ve been made fully aware all calls recorded and I’m certain Victoria Secrets have failed me miserably. If some one would kindly contact me asap I’d be extremely grateful.

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Complaint Against a Service United States

Victoria’s Secret — Lingerie

It is Wednesday, June 19 and it is 630, about an hour ago I was in Victoria’s Secret at Hulen mall and there was a lady that is working in the dressing room department. I had picked up a red lingerie piece off the rack and I want to try it on in the dressing room but there was a spot on it and so I just left it hanging up in the dressing room. I bought a black one of the same type for $59 and when I went to check out. the girl had noticed I guess the spot on the lingerie and went and made very rude remarks to me at the cash register. I was very upset and embarrassed and completely disgusted with the way the situation was handled and I really do think she should not be working in a lingerie department because that is not how you handle things she even threw it around in front of the cashiers and asked them if they wanted it. She had shorter curly hair and was heavier set. It really upset me and I’m thinking about calling corporate on you guys or her if the situation is not handled.

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Complaint Against a Service United States

Victoria’s Secret — Sports bra

Bought a sports bra about two weeks ago during one of the many great sales and put it on the other day for the zipper to break. I love your products and never had one do this, of course I have no reciept so taking back not an option, was wondering why this one was so flimsy.
P.S. Attempted to send pictures but a basic photo is to big of a download.

Categories
Complaint Against a Service United States

Victoria’s Secret — Credit card customer service

I have been paying the same amount to VS for MONTHS. They changed the terms of the account and increased the minimum by FIVE DOLLARS. Because I did not realize this and paid the amount that I always pay, they charged a $28 late fee. My account is paid up to 10 days early every single month and on top of this, my balance was less than $100. I called and had the privilege of speaking with Tiffany. Instead of being a kind human being and explaining all of this, she spoke to me like she was a robot reading off of nothing but a script. The account is in my husband’s name, but over the last 6+ years of having this account, I have handled ALL issues over the phone. Tiffany made me call my husband at work and even though he authorized me to speak to her (now for the second time over the duration of the account), she made him repeat EVERY single word that I said because I was not allowed to request a refund for the ridiculous $28 charge that was assessed for a late payment that was not technically late. Every time I spoke, she sat there in silence waiting for him to literally repeat what I had previously said. My husband is an executive who works for a multi billion dollar company and had to be interrupted to request a $28 refund. Ironically enough, he is responsible for Guest Experience. I can assure you that this will be a business case that he speaks about in every presentation and meeting where it is applicable.

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Complaint Against a Service United States

Victoria’s Secret — Pricing and quality

I have been an avid shopping with Victoria for years. But the product quality has gotten worse and worse every year. For what I pay for these items. I expect quality. What I get feels like cheap itchy quality not soft. I have bought better quality at Walmart. the seamless panties they just rip after two washes. If they have any rhinestones they fall off after one wash. The lacy ones have rip ad pulls. The Pajamas are even worse After a few washes, they pill and look horrible. You can feel how horrible the quality is with the sweats they aren’t even soft don’t last and they pill just as bad. It’s ridiculous the amount of money I spend with this company. For it to look like cheap crap.

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Complaint Against a Service United States

Victoria’s Secret — Using $15.00 off coupon

I placed an order with Victoria Secret on 11/18/2020, a special one day sale. I am a VIP member so I supposedly get “free shippping” for spending so much during the year. I used their black friday before sale coupon and I had $15.00 off from my last order and it didn’t take it off – why because they used freeship as a code. This is absolutely false advertisement!! I called customer service and they informed me that I used 2 coupon codes therefore I can’t use my $15.00 off. I would have to place a new order well that isn’t going to happen!!

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Complaint Against a Service United States

Victoria’s Secret — Online returns

Hi,

I ordered 2 pairs of pajamas from your online shop. Unfortunately, they were both the wrong size so I returned them both back in the same package. I have been refunded for one pair but not the thermal onesie.

I have tried to call and tried to access the online chat but to no avail. There is no customer care email address to write to either.

Please can I have a full refund asap.

Return Order Number [protected]

Return Order Number E003622508

Many thanks,

Categories
Complaint Against a Service United States

Victoria’s Secret — Practices not favorable to disabled patrons

This is a complaint in regards to Victoria secrets disabled accessibility for measurement services, Covid procedures, and overall customer service. If Victoria Secrets will continue to offer “measuring services” they should notify all customers upon entry that they will have to measure themselves. They should also look into offering disposable measurement tapes or some sort of electronic measurement services. They should also offer written instructions or signs with procedures. Also if attendants do not want to be within contact of customers within 6 feet of customers when locating items for customers they need to let customers know that they will find the items and place them on a specific shelf or area.

On 22 January 2021 around 230 pm, I visited the Victoria Secrets located at 1101 Outlet Collection Way, Auburn, WA 98001. At the door entry there was a individual that stated that if I need a measurement to see the designated attendant (I did not get her name) doing the measurements. I walked to the attendant and she mumbled something and walked off. I am disabled military veteran and I can’t hear well. So I went to where she was and told her I didn’t hear you. She said I’m helping another customer. I’ll help you in a minute. So I stood there and than she said okay follow me and stand on the square. I am going to disinfect the measuring tape. Next he attempted to give me verbal directions on how to measure myself. Due to my severe carpal tunnel and bad hearing. The attendant became irritated and stated I was not pulling tight enough or right. I stated I have severe carpal tunnel in both hands it’s hard for me to grasp objects tightly.

So she came up with a estimated size and stated we don’t carry allot of items that size in this store. So I asked what do u have in my size. She said you can look around. I said well I’m looking for full coverage and she went to look for some and I followed her. When she located the item my size and I went to view it, she rudely stated you need to back away and stay six feet away. At that time I departed the store.

Categories
Complaint Against a Service United States

Victoria’s Secret — returns and late charge

good morning

my name is Joanelle
back on dec 08 202 I made an online purchase

I ended up get cut wearing the items
I went into the store ( I stood online outside the store for over an hour and then inside online for another 20 mins ) I finally got to speak with a young lady at the register and she explained to me that I will have to call in to get the return I did that and the gentleman I spoke with walked me through how to print a label to send the items back.
the very next day on jan 12 2021 I had the items returned via usps pickup services.

I called a few weeks later and they told me that they would go ahead and return the item because I indeed had them returned.

now there is a late few charge of 29 dollars and they are refusing to refund it because they are stating that I was supposed to still pay the bill even though it was zero dollars.

I don’t think this is fair nor right that I have to pay a late few for items I don’t have

I did what I was told to do and you guys still found away to make me wrong

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Victoria’s Secret — An item i’m still waiting for a refund on

I have called customer service multiple times and they cannot find my transaction for this order I find that very strange since it was out on my Victoria’s Secret card? They tell me to ship it back even though I purchased in store, and just to leave a note to give me full refund and who I talked to. Well 2 weeks later still haven‘t heard anything.