Categories
Complaint Against a Service

Roll’s Moving & Storage

The movers were fine, they tried to move everything as safely and securely as they could.  Minor scratches.  The concern is the way the bill.

I understand an estimate is just that but when you are charged 6 hours for only 5 hours of work, the math doesn’t seem to work for me.

So just be aware of the billing practices they use, you might be surprised by the added costs of hours and fuel charges.

(703) 740-0182
Serving Alexandria Area 2900 Seay St Alexandria, VA 22314

Categories
Complaint Against a Service

L&B Universal

We hired them to put the HVAC in our addition and everything was not smooth. First, getting them to show up on time or on the date they said was always an issue. Secondly, they would often say they were coming and then change when that was.

The day they put the heat pump in they chain-smoked all around the house while doing it and I was left with 7 cigarette butts in my yard and one in the addition (!) and a pack of cigarettes lying out front that my old later found. 🙁  In general, they did not do a good job of cleaning up after themselves.

They also delayed the home inspection process by not doing something that any HVAC company should have known was necessary which is to put in access to the unit in the ceiling with a pull-down step.

Finally, communication is not their strong suit. It was often like a whose on the first episode until the bill was due…then they were seemingly on top of things!

 

(703) 618-4822
Serving Chantilly Area 14524-B Lee Rd Chantilly, VA 20151

Categories
Complaint Against a Service

Sheehy Ford Marlow Heights

By far the worst experience of my life! My husband bought his car for the check engine light (later found out was the purge valve), replace the sunroof motor, and repair the front end (all which Marcus, his service advisor said was covered under the extended warranty).

The car was in for service for more than 2 weeks.  When I picked up the vehicle (Marcus) was not there. I was told to pay the deductible at the cashier counter and “they” would bring the car around.  When I got into the car, the first thing I noticed was the check engine light was STILL ON!

I go in and speak with the service manager “Gary” and he explained that the purge valve wasn’t covered under the warranty. I explained that they had the vehicle for TWO WEEKS and the primary reason my husband brought the car it was due to the check engine light. If this repair wasn’t covered then he should have known this prior to picking up the car.

Just because something is not covered doesn’t mean he didn’t want it fixed–he would have paid for it out of pocket if this was presented to him.  The car also had greasy hand/palm prints all over the vehicle. I questioned why the car wasn’t washed and he said, “We don’t do that here” which I knew was not true.

Gary drove the car back in the shop and came back and said that he was able to “reset” the computer and the check engine light was now off.  Gary also said that we could bring the car back and get the purge valve replaced for about $500-$600 dollars (this was an outrageous estimate but I’ll save that complaint about another review).

I get back in the car, drive off, and look up and notice a long black rubber-like piece hanging from the closed sunroof.  I opened the sunroof and the entire rubber piece came off the sunroof track.  I immediately turned the car around and took it back to the dealer.  I asked for Gary (the manager) again and he said he was going to take it back in.

He brought the car back around and he said it was “fixed.” He apologized and said the next oil change was on him (At this point, I would trust them to inflate my son’s front tire on his bike and I question all of their work).

When I got home, I closed the “fixed” sunroof and the rubber piece crumbled when I closed it. This place is horrible, dishonest, and their mechanics either are inexperienced or just have little to no work ethic.

The result of this car being at Sheehy Ford for 2 weeks is the check engine light is back on and we took the car to another mechanic to fix the hanging piece from the sunroof. I would NEVER visit Sheehy Ford of Marlow Heights AGAIN!

 

(301) 423-4950
sheehyfordmarlowheights.com
Edit 5000 Auth Rd Marlow Heights, MD 20746

Categories
Complaint Against a Service

Ashesh D Patel, MD PC

I dislike giving negative reviews – and Dr. Patel is certainly a kind fellow – but this practice is inefficient, disorganized and, most critically, provides dubious patient care (at least in my experience).

First of all, the office is decrepit.  The computers literally date from the last century (the probably early 1990s) and the office doesn’t use email or seemingly any other modern technology that is standard in nearly all other medical practices.

I mean, who really uses a fax anymore?? Medical records are stuffed seemingly haphazardly in plain sight behind the receptionist and, on one occasion, I saw a storeroom full of medical folders thrown about on the floor in the downstairs area where a lab tech takes fluid samples.

Beyond the atrocious administration and appearance of the office and examination rooms, I’ve had a number of instances where I was seeking specific follow up from Dr. Patel (on the results of blood work)

and never got any feedback until I called back multiple times.  Luckily, I’ve never had to consult with him on significantly serious medical issues.

On the plus side, I will say that the office generally processes referrals quickly and there seems to often be available for appointments (perhaps no surprise).

Again, Dr. Patel is a nice gentleman indeed.  However, this is very far from a top of the line practice and the reviews on ZocDoc are outrageously misleading.

(202) 296-4897
DrPatel.mymedfusion.com
1901 R St NW Washington, DC 20009 b/t N 19th St & N 20th St Dupont Circle

Categories
Complaint Against a Service

Red Lion Hotel

I would give it a negative rating if I could. Staff very friendly, the issue is not empowered to deal with problems that may occur onsite with check-in and did not provide information in advance regarding a need for a deposit, for incidentals, which I haven’t paid in decades as most other hotels do not require this.

The booking was paid for through a third-party who was unable to contact the hotel for a refund or partial return of the amount already paid so on a cold, rainy night,

I found myself out in the cold with no place to stay for the evening as I was passing through town. Had I been informed prior to checking in of the additional fee requirement, I would have made other arrangements or changed my travel.

Either way, not a complaint about the staff or check-in clerk or even forfeiting the room fee for the night but the lack of proper upfront disclosure and inflexible policy of the company.

Will NEVER book a reservation with any Red Lion property and will loudly discourage anyone I know from doing the same. And I give this rating a negative 5!

 

(703) 524-5000
redlion.com/rosslyn
1501 Arlington Blvd Arlington, VA 22209 Rosslyn

Categories
Complaint Against a Service

Latino Moving Company

GET YOUR QUOTE IN WRITING!!!  Quoted $385 (est.) for moving 11 4-drawer lateral files most with music in them.  Showed up nearly 40 minutes late.

Immediately changed the amount to either $675 flat rate or $150/hour because we had another 4 drawers and 2 drawer file cabinet (regular) and oh yeah, BTW were supposed to have 10 boxes which I moved.

Took one hour to load (reasonable) TOOK AN HOUR TO DRIVE 15 MINUTES, then took an hour+ on another end.  Had they had the right truck/equipment should have taken less.

STILL charged $600 (did I say THEY got lost (went to the wrong facility).  WILL NOT USE NOT RECOMMEND TO ANYONE & WILL LET THE PERSON WHO RECOMMENDED THEM TO ME KNOW.

(703) 642-2727
3907 Arcadia Rd Alexandria, VA 22301

Categories
Complaint Against a Service

777 Mechanical Co

Be warned! Terrible service, called and said will come for a repair, but never shows up. Called again, and he doesn’t even pick up. I decided to go with another reputable company.

(703) 622-2035
6004 Mayfair Ln Alexandria, VA 22310

Categories
Complaint Against a Service

Independent Land Rover Specialists

Among the worst and most unprofessional service, I have ever seen. Only one of the two credit card readers was working, and the computer was locked for the one that was working.

The woman (Lilly) who was trying to help me was actually lovely. The rest of the staff were unbelievable. She asked her co-worker for help and he made a snide remark to her that I could hear and walked away – while I was standing there.

Another employee came in who she asked for help to solve the problem and he just shrugged and walked off. And I was still standing there. Finally, a different employee came in from her lunch break, essentially called Lily stupid and made more snide remarks about her right in front of me.

Lily handled the situation gracefully and worked professionally to help me but the other staff who were making nasty remarks at their co-workers in front of customers shouldn’t be employed in any business that requires being around a customer. It was unbelievable.

 

 

(301) 656-5651
indlr.com
4972 Bradley Blvd Bethesda, MD 20815

Categories
Complaint Against a Service

Xpress Care

Just like many others, I was charged $120 up front instead of a standard copay.  Two and a half months later I am still trying to get a refund since Cigna paid the bill in full.

]I called 9 am Wednesday morning to follow up and I was told that the person in charge of billing won’t be in until Friday.

While the care that I received was fairly quick and sufficient, trying to get a refund has been a nightmare and a waste of time.

I am currently working with my HSA to dispute the charge since Xpress Care has not refunded the overpayment.  This place should be your last resort unless you have money and time to burn.

(703) 521-2121
xpresscarenow.com
1409 S Fern St Arlington, VA 22202 Pentagon City

 

Categories
Complaint Against a Service

Arc The Hotel

This is a brand new hotel and still had construction underway during our stay.  We knew this going in, as we got a good rate for an October weekend at $100 per night double occupancy.

So we expected some teething problems, and there were some.  First, the good:  The room was stylish and the furnishings (including a nice warm comforter – more on that later) new.

The king sized bed was very comfortable, and the walk-in shower was great (good hot water, good pressure, expansive).  The fridge worked, and the TV had to be 50″+.  The staff was very friendly.

Now the problems (keeping in mind that construction was still underway):  Minor things that will probably be fixed soon included no toilet paper holder, no counter/shelf space in the bathroom, and no wastebasket in the bedroom.

More annoying was no premium channels on the TV, and although it offered a Chromecast connection, we discovered to our frustration that the hotel hadn’t gotten that up and running yet.

Also, oddly, there was no top sheet on the bed.  We informed the desk of this the next morning, but when we returned that evening a folded top sheet had been placed on the chaise, but not added to the bed.

Weird, especially considering the housekeeping was otherwise good and responsive. The reason for the 3-star rating, however, is that THERE WAS NO HEAT IN THE ENTIRE HOTEL, a fact that we had to discover for ourselves.

Our room was 62° when we went to bed, so the aforementioned comforter turned out to be essential.  We only found out about this glaring problem when we called down about the ineffectiveness of the thermostat.

This is something we should have been informed about when we made our reservation, full stop.

(202) 798-3286
arcthehoteldc.com/specials
824 New Hampshire Ave Nw Washington, DC 20037 b/t N I St & N H St Foggy Bottom