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Complaint Against a Service United States

Victoria’s Secret — Practices not favorable to disabled patrons

This is a complaint in regards to Victoria secrets disabled accessibility for measurement services, Covid procedures, and overall customer service. If Victoria Secrets will continue to offer “measuring services” they should notify all customers upon entry that they will have to measure themselves. They should also look into offering disposable measurement tapes or some sort of electronic measurement services. They should also offer written instructions or signs with procedures. Also if attendants do not want to be within contact of customers within 6 feet of customers when locating items for customers they need to let customers know that they will find the items and place them on a specific shelf or area.

On 22 January 2021 around 230 pm, I visited the Victoria Secrets located at 1101 Outlet Collection Way, Auburn, WA 98001. At the door entry there was a individual that stated that if I need a measurement to see the designated attendant (I did not get her name) doing the measurements. I walked to the attendant and she mumbled something and walked off. I am disabled military veteran and I can’t hear well. So I went to where she was and told her I didn’t hear you. She said I’m helping another customer. I’ll help you in a minute. So I stood there and than she said okay follow me and stand on the square. I am going to disinfect the measuring tape. Next he attempted to give me verbal directions on how to measure myself. Due to my severe carpal tunnel and bad hearing. The attendant became irritated and stated I was not pulling tight enough or right. I stated I have severe carpal tunnel in both hands it’s hard for me to grasp objects tightly.

So she came up with a estimated size and stated we don’t carry allot of items that size in this store. So I asked what do u have in my size. She said you can look around. I said well I’m looking for full coverage and she went to look for some and I followed her. When she located the item my size and I went to view it, she rudely stated you need to back away and stay six feet away. At that time I departed the store.

Categories
Complaint Against a Service United States

Victoria’s Secret — returns and late charge

good morning

my name is Joanelle
back on dec 08 202 I made an online purchase

I ended up get cut wearing the items
I went into the store ( I stood online outside the store for over an hour and then inside online for another 20 mins ) I finally got to speak with a young lady at the register and she explained to me that I will have to call in to get the return I did that and the gentleman I spoke with walked me through how to print a label to send the items back.
the very next day on jan 12 2021 I had the items returned via usps pickup services.

I called a few weeks later and they told me that they would go ahead and return the item because I indeed had them returned.

now there is a late few charge of 29 dollars and they are refusing to refund it because they are stating that I was supposed to still pay the bill even though it was zero dollars.

I don’t think this is fair nor right that I have to pay a late few for items I don’t have

I did what I was told to do and you guys still found away to make me wrong

Categories
Complaint Against a Service United States

Victoria’s Secret — Fabulous bra

I felt this burning sensation under my breasts and smelt a soured smell took this bra off and it is molded and stinks to high heaven. The underneath of my breasts are all broke out and raw. This is uncalled for. I have spent a lot of money at your stores I ha e several of these bras and have been wearing the T-shirt ones more and thought I would wear this one and this happened. For the money I spend at your company this is uncalled for. I am very disappointed. There is no reason for these bras to mold that can make a person very sick.

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Complaint Against a Service United States

Victoria’s Secret — Check out issue

I pulled my daughter’s VS credit card out of my wallet along with mine. She is an authorized user on my account. So after the salesperson rang up my sale, he then asked me for ID. He had not been doing that to other guests, so why me? He didn’t ask others before me for ID with their credit cards. I have a job as an RN and I do not have to steal panties when nothing in your store even fits my size. ( I buy things for my daughter) Store number 50424 and the cashier was male (3415785).

Categories
Complaint Against a Service United States

Victoria’s Secret — Customer Service

I went to the Victoria secret – Haywood mall – Greenville, SC. I wanted a bra fitting – I just finished breastfeeding my one year old. The woman repeatedly told me that breast were a problem with the fitting and that I wasn’t doing it right but failed to show me the correct way for measurement. I told her to forget it- very embarrassing and will not be back. Keep in mind she was very loud with the conversation and it was in the middle of the store.

Categories
Complaint Against a Service United States

Victoria’s Secret — Service

Nanjing, address is on photo. We were choosing bras for like 2 hours, 1 bra we asked to keep for us, because we liked it, but wanted to choose more. When we came to pay for that bra cashier said it’s been sold to another person. And that was the last one of this size. Stuff wasn’t helpful at all, did nothing basically. Worst possible service.

Categories
Complaint Against a Service United States

Victoria’s Secret — Gift Card – Not Viable or Usable in my Country

I purchased a gift card from a local retailer for my daughters Bday. We went to use online (COVID conscious) and discovered there was no place to use it in the checkout. Then I checked my card online and it said it was not valid. I went back to the retailer who confirmed it was activated and could not take any further action. I contacted Victoria Secret who said that their gift cards could not be used online at all in any capacity. I was then told to go to a store. The stores here in BC are closing/or have closed and I am hours away from any of them. We also cannot travel due to COVID.
I checked and none of the stores even offer a pickup option after buying online. I am disgusted that they would sell such cards when there is in fact no way to use them. Am I supposed to fly to America (this would be really easy given COVID and restrictions and all the other ridiculous reasons) and buy items for my daughter in the USA and then fly home? That is the only option? I am trying to escalate this but no one there seems able to provide me any solutions. I WANT A REFUND or a solution and bigger picture they need to list this on their site NOW so its clear and consider taking their UNUSABLE and FRAUDULENT cards off their shelves.

Categories
Complaint Against a Service United States

Victoria’s Secret — Store closing prior to posted hours

My friend and I visited the Vicotria’s Secret store at the location below on 08/03/2021. It was 6:52 p.m. Central time when we pulled on the door to open it. It was locked. There were workers inside and we asked what time they closed and they said 7:00 p.m. I said it is not 7 yet. She would not open the door and let us in. I looked on the real yellow pages and it says the store closes at 8 p.m. The store hours are not posted on the door. Why were we not allowed to come in the store when it was still supposed to be open? The information below is what was posted on the real yellow pages site. Was it discrimination because we were African American? My name is Ella Dorse, my friend’s name is Stacy Williams. I can be reached at [protected].

Categories
Complaint Against a Service United States

Victoria’s Secret — Clothes

I’ve been shopping with yall for years now and im a very loyal customer spend lots of money but something is very different here lately every piece of clothing and my bras have tore up easy fell apart is something going on or have u changed up on something I just want things back to were ur product holds up. I shop here lot and I’m very dissatisfied I spent lots of money with your company including perfume everything that you offered I buy my whole family does just hope something has changed it gets back to the way it used to be

Categories
Complaint Against a Service United States

Victoria’s Secret — Uncompleted purchased

I have ordered Victoria’s Secret through Valiram. But it wasn’t completed. I have emailed and trying to call but no answer. I have purchased few items which cost me quite much amount of money but there were so many missing items. I don’t know to whom I can refer to since I as a customer been ignored for so long. Do email me for further information. Since I would like to lodge a report on this matter to authority. I have been con and my money hasn’t been refund. You may reach me at [protected]@gmail.com