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Complaint Against a Service United States

Marshalls — Lack of Customer Service- Blatant Bias

Today, 6/8/2021, @ 6:50pm The greeter at the Owings Mills, MD, location did not greet us or acknowledge us when we walked in nor did she say anything to us or acknowledge us as we were leaving your store. However, the person who happened to be a different ethnicity than us, but was the same as the greeter, who was directly behind us got a acknowledgement of “have a nice night” from your employee. Mind you we actually bought something from your store when the lady behind us did not. As a business your employees should acknowledge all customers regardless of their feelings about their race. I would encourage you to train your employees to focus on having the same overall customer service for each person who walks in your store and treat them the same regardless of what their race/ethnicity. Thank you and have a nice night.

Categories
Complaint Against a Service United States

Marshalls — Customer service

I sent an email on 5-31-21 for customer service complaint regarding the Marshalls store located at 4750 N. Division, Spokane, WA The complaint was specifically about your employee, Sergio. No reply from corporate to date.

I ahopped at the North Town Mall on 5-28-21, 11:54 a.m., [protected], receipt numbers. I was going to purchase a tote bag there and there were two stains on the bag. One looked like an ink pen stain on the light colored fabric and there was also a pinkish stain towards the bottom of the bag which was leather. I pointed out the two stains to Sergio but he said he would not discount the tote bag.

On another occasion, I was going to purchase a home item that was part galvanized and part wood. There were three scratches on the galvanized section but Sergio said he would only discount 5% on the regular priced item and so for.50 cents off, he said it would be non returnable, period.

I did not purchase either item on separate shopping days. I asked by email if your store policy had changed on defective items as explained on my complaint.

On 6-2-21, an assistant manager, Brenda, called me by phone. She admitted Sergio is in training and he is not really a manager, but she said he was a key holder. I asked to speak to someone else when he refused to discount the tote bag on 5-28-21 and Gail, an associate, at the same location, also said she could not discount the tote bag as he was the manager yet by phone call a few days later, Brenda, said he was not really a manager.

I explained to Brenda, your assistant manager, the reasons for my complaint about Sergio and I had asked if your store policy had changed on defective items. She said “no”. It used to be on the occasion that an item was defective, the store would discount an item 10%, not 5% and in that one instance when I asked, Sergio, and I pointed out the two stains on the bag, Sergio said no discount at all and I have never been told at Marshalls that a 5% discount meant no return even within 30 days.

If your policy has not changed, as per Brenda, your assistant manager, it seems to be it would be reasonable that the item should have been discounted 10%. Brenda, also would not authorize the 10% discount. Brenda asked me after much discussion, how to resolve this issue. I explained I sent a written email for my store experience concern, also completed the receipt survey and if she was asking how to resolve this issue, I explained I would be satisfied with a $10.00 future shopping certificate from Marshalls. I asked her to have corporate review the emails and to have corporate reply back to me so I would know with certainty that corporate viewed the emails and considered my $10.00 shopping certificate request.

To date, 6-16-21, I have not received a reply from corporate Marshalls. I have attempted to call the number at 1=[protected], and I was attempting to leave a voice mail to Ernie Herrman, but your automated system will not allow me to do so. Another time when I called, I asked for a supervisor, and your automated system sent to a voice mail for someone named Steve. I left him a message on 6-14-21, but I have not heard back from anyone in corporate.

I strongly feel your associate, key holder, not manager, Sergio, needs further training on the store’s policy about defective items and to improve your customer service when a complaint has been made in writing that the person would be contacted within a reasonable amount of time by a person of authority who would treat the customer with respect and understanding and be willing to solve the issue with the customer instead of doing nothing about it. I have spent much time and attention to this matter since I have had to explain this complaint several times now in writing and over the phone.

Jeanne Shintani. [protected]
[protected]@q.com

Categories
Complaint Against a Service United States

Marshalls — Unethical Behavior

I am an employee at the Salisbury, NC Marshall’s and I am writing in regards to unethical behavior of an employee. The employee’s name is Tammy McNeely. There have been many complaints about her treatment, bullying and harassment of other employees. Many people see this behavior and sweep it under the rug, but Ms. McNeely has been heard being derogatory and disrespectful to other employees, with little to no disciplinary action. She has been seen on her phone calling her daughters to the store to confront other employees putting their safety in danger. She has been heard saying that she wishes death on her fellow employees and that if they were dead she would spit on them. She has been called in the office many times and confronted about her behavior but to no avail. I feel a deep concern as an employee and I believe that if this behavior continues many employees will not feel safe in their working environment. Thank you for taking the time out to read this complaint

Categories
Complaint Against a Service United States

Marshals — Employee Kimberly Bernal

I’m Kimberly Bernal, a 65 year old woman on disability. I live in Palatka, Florida and was hired over a month ago. I worked in the back room and I liked what I did. I was part time due to my disability. Christine was my supervisor and for some reason she didn’t appear to like me. She wrote on our schedule without informing me so it would appear that I didn’t come to work.
I enjoyed working at our towns newest store. I have worked for over 30 years in the medical field and have never had someone go behind my back to set me up. I didn’t think that Marshall’s would condone this behavior. She falsified my schedule. I don’t know their last names but there’s only 1 Christine that is a supervisor there and Heidi is the manager. This, I’m sure isn’t very important to you, but it is to me. I was happy to be working for you. Unfortunately, it appears to be discriminatory against disabled senior citizens. Check hard copy schedules and approximately 3 to 4 weeks ago you will see where 7-11 is written in with pen. It’s on a Friday.

Categories
Complaint Against a Service United States

Marshalls — Cashier service

I came into store #101101 Hyde park, Ohio on 7/8/21 to return 2 items that did not fit. I had the original receipt. The cashier Janet then began being very rude to me talking to me in a way that I could tell she was being rude and condescending. She was upset that I had removed some of the tags from the pants I was returning. I let her know that I did not plan on returning the items and she obviously didn’t care. I told her that she didn’t have to be so rude about what was goin on and then she got very upset and yelled at me “you can just take this stuff back to a different store if you don’t like me”. I asked her name and she gave me a fake name, I know because I called the store number and the manager told me they don’t have anybody at that store by the name she gave me. I’m sure she is probably friends with the manager that I talked to so nothing would be done about this situation on that managers part.

Categories
Complaint Against a Service United States

Marshalls — BLM backpack

A disgrace and a slap in the face to law enforcement and American. This organization burned looted and murdered [protected] burned down police departments and Marshall’s selling this is a disgrace

This organization ruin the country and decided and marshalls promotes this organization. Why would marshalls allow this garbage product being sold on shelf’s. This is a kick in the white races face.

Categories
Complaint Against a Service United States

Marshalls — Service

174 Passaic street, Garfield NJ a woman named Aline in fitting room was rude and racists to numerous customers for no apparent reason she told me I didn’t speak English for not hanging items on the bar. That is racism and racism is not tolerated in America. I will immediately terminate my Marshall card and avoid the store. I called the manger Nadia which did not handle the situation well as me and other customers complained

Categories
Complaint Against a Service United States

Marshalls — Employment/treatment of new employee

Hi.. So I had only been employed by u guys for a week.. Let me tell u why.. Your store is filthy!! 601 is absolutely filthy and they hired me to be a cleaner… and every morning I came in to do it.. Donna the manager harassed me and wouldn’t allow me to do my job effectively!! First she said that I wasn’t doing it right but never showed me what to do (although I am a professionally trained cleaner) and this tactic happened every morning at 5 am.. The dust mop in which they gave me to use was not attached to the proper handle which was why it didn’t work right never worked right.. It needed a dust mop handle not a mop hamdle (there is a difference) I asked for cleaning stuff for the bathroom cause it smells like [censored] and piss!! The floor is absolutely disgusting… so they thought they’d were punishing me by not putting cleaners in the main closet because I asked for them the first day.. They are cleaning with water!! The layaway closet if full of cleaners.. Good is doing the bathroom in the closet so when the other manager heard me ask for it.. She jumped on the donna band wagon to antagonize me so when she asked me to sweep a small floor with the dust mop and told me not to move the rugs to get the dirt there too.. I just left I don’t wanna be attached to that nastiness!! Your atore is filthy!! S ya should make donna clean it’ radica is a [censored] too!! They were so nasty to me the only one who was nice was mark and sharon

Categories
Complaint Against a Service United States

Marshalls — All Marshall’s stores in Long Island NY

I frequent most of these stores and the lack of air conditioning in these stores has caused me and many shoppers to walk out. These stores are unbearable in the hot humid weather and I feel sorry for the employees who are there and still required to wear masks. How on earth do they breathe!! I think the higher ups need to take care of this before you have people passing out. I’m sure Marshall’s can afford to up the air in their stores.

Categories
Complaint Against a Service United States

Marshalls — charged twice for one item at Marshalls

H,
My Bill number [protected], date 07/24/2021 time 15:20:20
I purchased 10 items but I got billed for 11 items and got over charged by $6.99.
One item with same code is present on my bill and I got only one item for that code.
This is very disheartening experience I had in Marshalls today.
Can you please tell me the process to get refund or store credits.

Store location:
Marshalls of Stevens creek, 5160 Stevens creek BLVD San Jose CA 95129 US, [protected]
Survey number: [protected]
Counter number:4

Regards,
Shruti