Complaint Against a Service Midrand South Africa

PG Glass — Windscreen damage

Good day,

This morning 20/03/2018 around 9:00 I went to PG Glass Midrand to get my chipped windscreen repaired.

The damage was much smaller than a ten cents coin as they clearly displayed on their advert in the office. I was confident it would take a few minutes to seal the chip. There was no crack on the windscreen at all. A few minutes later the sales lady who was assisting me said there is a problem with my windscreen and when I went to check, there was now a 300mm long crack on my windscreen and I was informed I had to replace the windscreen. I then called my insurance who said I must pay an access of R 750, 00.

I feel very aggrieved about the service which I thought was going to solve the chip as PG Glass is a reputable company and I did not expect that my windscreen would crack seeing that the company is experienced in fixing cracks.

Please advise me what recourse I have against PG Glass to resolve my problem.

Veronica Zama