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Montage Furniture Services – kitchen chairs broken

Broken kitchen chairs need new one or repair s too chairs did fax documents on Saturday and Sunday office claim can’t find faxes office told me today use email too upload pics and all documents too site as I was told too do please contact Gerard Johnson at 329 blue coat street Dover Delaware 19901 phone [protected] email address [protected]@netzero.com claim number is PM2089889

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Uncategorized United States

Montage Furniture Services – Sectional Sofa

I purchased the sofa on 11/25/2015. I have 2 sections with springs about to come through the material and another section with a deep indentation in the cushion. Very seldom does anyone sit on that section. I called the service to file a claim and was told my $2000 sofa is basically junk after 4 1/2 years and there is only a 1 year warranty. They could direct me to a service center for the springs and give me a price for the section with the deep pothole. Either way it’s going to cost me money to fix their junky crap furniture…waiting for a Slumberland manager to call me back…let’s see if they will do anything…I sincerely doubt it…

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Uncategorized United States

Montage Furniture Services – Do not honor the warranty

We were never given a copy of the warranty, nor were we shown any of the warranty specifications. The only paper work we received was an itemized receipt. The customer service rep was intentionally misleading (this wasn’t miscommunication, this was blatant lying on part of your company). We requested a copy of the warranty later, in 2019, in order to make a claim, and your company could not, once again, supply us with a copy of it. We were, however, informed that Ashley no longer worked with the company that is supposed to provide the warranty. Which leads me to believe, this isn’t the first time there has been issue.

We have a couch that the seams ripped the day after it was delivered. The upholstery became displaced (the seam moved 4 inches out of place) Apparently, they don’t cover seam issues, even though Ashley SPECIFICALLY told me that it would be covered. Ashley told us we “should have read the warranty” but we were never provided one. We were charged $550 for nothing.

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TrainPetDog – Mini course

We signed up for the mini course online in November for $99 . We had just started watching it, had an interruption and then we were unable to resume the course as could not locate it again. Multiple emails, phone message and no replies to help with this. We still get emails saying we are registered but there is no way to access the program again. We surely are not the first where this happened so cannot understand their lack of any response. I take that back…the one and only response ever was when the current credit card did not go through. Guess that speaks volumes. Would never do anything with them again.

Desired outcome: The courtesy of a reply and money returned.

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MyHeritage – Best Family

I paid $282.45 in Nov.13, 2021 #[protected] on my credit card ending with 5656 master card –my credit card ending with 6108 was used by some one else and I destroyed it now I have someone wanting me to renew my subscription whch was due in Jan.2022. How can I have two My Heritage accts. unless you have a Canadian Co. The jan acct. was 299.46 but the exchange was $390.80 I am frusterated.

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MyHeritage – Money taken without consent

Today £228 was taken from my account for a renewed subscription, without informing me of this or indeed giving me the option to stop this happening.

When I initially purchased a DNA kit over a year ago, it was my understanding that this was a one off payment and I was not made aware at the time of purchase that this would happen.

I am appalled that such a large sum has just been taken from my account without my prior knowledge. I expect this to be fullly refunded, promptly.

I look forward to a quick response.

Desired outcome: Full refund

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MyHeritage – No es posible contactar con ustedes por telefono

Estoy tratando de contactar con ustedes porque han renovado la subscripción automáticamente sin mi consentimiento y no tengo forma de que lo anulen y me reembolsen el dinero.

He llamado al número de teléfono indicado y después de 30 minutos esperando, se ha cortado la comunicación.

También he abierto una incidencia en la página webs y no se han puesto aún en contacto conmigo

Desired outcome: Reembolso y anulación de subcripción

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MyHeritage – Payment taken without notification

I had a subscription with My Heritage for 1 year ( account ID [protected]), I believed I had stopped the renewal. I did NOT receive any pre warning emails that the renewal date was approaching, I did not receive an email to say a payment was going to be taken and I DEFINITELY did not expect £166.80 to the taken from my account on 17th August 2021.
I think this method of billing is immoral. Everyone should be told in advance that a company is about to remove money from your account, it gives you time to plan what it is you wish to do. I feel you do this so people don’t cancel and you can rip them off.
Then you charge separately for data! Now asking for more money so I can see records – even after taking an extortionate amount of money from me when I hardly need to use the system as I have already built my site as far as I need.

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Complaint Against a Service Uncategorized United States

Travelgenio – Return ticket of British airlines for UK to YVR

Hello! Travelgenio booked my return ticket from delhi to vancouver in August without informing me that British Airlines does only take passengers who are Canadian citizens back from UK to canada. Since Me and my fiance are Indian citizens, they will not let us board. Our flight from new delhi to UK is on feb 16. I request the airline to book me another connecting flight from UK to vancouver rather than giving us any refund. I shall be very thankful to your reputed agency for taking this matter serious and meeting my request since it is not our fault and this was duty of travelgenio to not book our return with british airline as it is nearly impossible that your agency was unaware about the problem that has occured to us. I hope the justice prevails.

Desired outcome: Rebook flight with different airline from our way back from UK to vancouver.

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RIU Hotels & Resorts – Failure to provide a service

I made reservations for dinner on the beach for 9/3/2021 at 8:00 pm (RIU Reggae). Upon arrival for the dinner, I was told that the person at the front desk never put my arrangements in. The whole point of this trip was to surprise my husband for our anniversary which was totally ruined as there was no dinner provided for us. The manager did not seem to care as he offered no remedy for the fact that they failed to notify me via phone or note that the dinner plans I made were not processed even though they had my room number. I could have saved my $3000.00 dollars and just celebrated in the United States. At least I would have been compensated for the hotel’s mistake.