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Complaint Against a Service Philippines

LBC Express Customer Service

It is advertised from their website that parcels from Visayas to Mindanao will have 2-4 days lead time only. My parcel with tracking no. [protected] was shipped from Iloilo to Davao last July 25, 2020. On July 31, 2020 the package is en-route to Davao distribution team. But to my surprise, on Aug 3, 2020 shipment was received in Cebu distribution team instead. Then, on Aug 7 shipment was en-route to Cagayan. Now, it is already Aug 10, 2020, and still with the same status. The shipping fee is not worth it for this super delayed delivery! Their shipping fee is way beyond expensive yet very poor service! It is already 16 days in transit! Super far from their promise of 2-4 days lead time! what will you tell your customers sorry? tsk! it is not even enough compared to the stress, worry, and anxiety of the whereabouts of my package. Pandemic is given yet they should not make this an excuse for their poor service. Other couriers still managed to deliver on time.

Customer Service

1800 108 585 999 (Philippines)
1800 522 0000 (Australia)
1800 816 222 (Malaysia)
+63 322 320 668 (Philippines)
+63 858 5999 (Philippines, Metro Manila)
+63 908 6522 (Philippines, Business Solutions)
+1 800 338 5424 (United States)
+1 888 652 2522 (Canada)
+44 203 110 2522 (United Kingdom)
+34 931 770 555 (Spain, Barcelona)
+34 911 868 889 (Spain, Madrid)
+673 224 4367 (Brunei)
+673 224 1219 (Brunei)
+852 800 961 522 (Hong Kong)
+965 22 461 522 (Kuwait)
+965 99 616 522 (Kuwait)
+1 670 234 9013 (Saipan, Northern Mariana Islands)
+1 670 233 5605 (Saipan, Northern Mariana Islands)
+966 547 212 962 (Saudi Arabia)
+65 800 101 2708 (Singapore)
SM City Cebu
Cebu
Philippines

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