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Complaint Against a Service United States

Firestone Complete Auto Care – Right CV axle, alternator and tires

On 3/10/20 I brought my vehicle to Wheelworks store 117331 for a Right CV axle replacement cost $495.19 plus tax. The part was not an OEM part and cause severe vibration in the vehicle on inclines and upon acceleration. I was advised by a Hyundai dealership Right CV axle was loose and was believed to be the cause of the problem. On 4/11/22 I went to Firestone store 903192 to have the Right CV axle repaired under warranty and was charged $161.00 plus tax for labor. It came to my attention that Firestone is using after-market parts to repair the drive shaft which never resolved the vibration issue. It also cause feathering on the two front Bridgestone tires that only had 15,000 mile on them and were purchased from Firestone in August 2019. The tires were replaced at store 903192 at the cost of $297.22.

Finally, I took the vehicle to a Hyundai dealership, Grayson Hyundai 8729 Kingston Pike, Knoxville TN [protected] and had the axle replaced with manufacturer parts which resolved the issue at another cost to me.

The total cost at your stores is $953.41 which I should be reimbursed for since the parts used were not from the manufacturer.

2. The alternator was replaced at your store on 7/23/20 store 029734

On 6/1/22 while driving on rte 75N your alternator quit working and I had to tow my vehicle to a service station to have it repaired at the cost of $386.94. Your parts are obviously substandard

Desired outcome: I would like to be reimbursed $1340.35 for the costs incurred at your stores and to fix the issues.I have used Firestone for lifetime alignments on all 3 of my cars as well as tire purchases throughout the years.