Categories
Complaint Against a Service United States

Firestone Complete Auto Care – Firestone Luke AFB

Why is the manager not working the online request schedule? This is the 4th time in a year. Last week, the manager told me he just did not have time to look at the schedule when I showed up for the appt. I was not told otherwise, so I naturally assumed my appt. was still valid. It appears no one is still not working the online scheduling, because I put in another request and still no email or call. Replaced my radiator and said it was good to go. However, the engine is still overheating. Also, they charged me 20 more dollars than what I owed. Let’s see if they call me back. The trend also includes their overall attitude toward military members. As I was standing there watching the manager interact with customers, he demonstrated a serious lack of professionalism and courtesy. Trends will always be the largest signal that something is wrong and heading in the wrong direction. I am contacting the Luke AFB Base Commander about this and some other things that are showing a negative trend, not a one time situation.

Desired outcome: Reply

Categories
Complaint Against a Service United States

Firestone Complete Auto Care review: Rear brake work

Took my vehicle in to the Firestone at 5657 Wendy Bagwell Pwky in Hiram to have rear brakes July 6th. Approved almost $800 worth of work, told them I was in no hurray, just needed it before mid August. I was told “I’ll have it done by 5pm today”. (Direct quote from Andrew the service manager). Asked for and was promised a printout of the estimate either by email, text or however and again stressed that I was in no hurry, never received. Then they call me at 5pm to say they couldn’t find parts for a Honda Passport and the service manager was going on vacation the next day and the technician working on it was off the next day as well so I could try to find my own parts or come pick it up. Wow.

I couldn’t find the parts but then again, I wasn’t on their payroll, lol.

So I say I’ll come pick it up. 
No effort by a company that has stores all over the US who one would assume has access to parts reps to help find parts for fairly popular vehicle.

I took it elsewhere and found out that the people Firestone clamped the brake hose to the rear brakes, yes that’s right, CLAMPED THE BRAKE HOSE TO THE REAR BRAKES, didn’t bother to tell me and let me drive it home this way. For anyone who doesn’t know, this s NOT SAFE!

Now, no other shop wants to even look at it because there’s no way of knowing what else they did!

Andrew the service manager(?) couldn’t care less since his vacation was starting and Cedric the manager had no clue what was going on. They didn’t even know which key was mine when I picked it up.

Complained to corporate 800 number and promised a call from manager within 48 hours but they evidently can’t be bothered to call since 28th of July. 
If you value safety, DO NOT TAKE YOUR CAR THERE!

Categories
Complaint Against a Service United States

Firestone Complete Auto Care – car repair Firestone Aurora Colorado 4535 N. Tower Rd 80249

My car was towed to Firestone on 6/11 at 4535 N. Tower Rd Aurora, CO 80249 since the car would not start. I was later called that day to let me know since the car had a breathalyzer installed, I would have to come in and blow even though the mechanics have authorization to call the 800 number given to Firestone, but did not want to do until I came into the store. I had to use a code and Firestone then worked on the car calling the 800 number which could have been done in the first place. Once Firestone called to let me know the car was ready for pick up I had to have it towed to the place for my normal recalibration for the breathalyzer and could not used the same code for the month to start vehicle. Once towed to place for recalibration the car did not start. I paid $432.48 and my car has not been able to start since 6/14. The car is being worked on by the mechanics that do the recalibration for my car on a monthly basis. There was wiring involved which Firestone explained they had to fix for the battery but now I have to pay $1500 to resolve the issue. I still do not have my car since 6/14 since the mechanics just now diagnosed and found the problem and it will be another 6-8 weeks for the part to arrive.

Desired outcome: Would like to be reimbursed monies paid to Firestone since they did not use the mechanical phone to override breathalyzer

Categories
Complaint Against a Service United States

Firestone Complete Auto Care – Store #4987 3507 Poplar Ave Memphis, TN [protected]

(08/05/22) I scheduled an appointment for this days earlier in the week. When I arrived on time, I was told that I did not have an appointment, or my name was not in the system for any service. I did not receive any call about cancellation but an email for the appointment schedule. I stay about 30 miles from this service center. I took off the morning from work and this was really frustrating and not considerate of any customer.

Really

Karl

Desired outcome: I can’t get time back sorry!!

Categories
Complaint Against a Service United States

Firestone Complete Auto Care – Right CV axle, alternator and tires

On 3/10/20 I brought my vehicle to Wheelworks store 117331 for a Right CV axle replacement cost $495.19 plus tax. The part was not an OEM part and cause severe vibration in the vehicle on inclines and upon acceleration. I was advised by a Hyundai dealership Right CV axle was loose and was believed to be the cause of the problem. On 4/11/22 I went to Firestone store 903192 to have the Right CV axle repaired under warranty and was charged $161.00 plus tax for labor. It came to my attention that Firestone is using after-market parts to repair the drive shaft which never resolved the vibration issue. It also cause feathering on the two front Bridgestone tires that only had 15,000 mile on them and were purchased from Firestone in August 2019. The tires were replaced at store 903192 at the cost of $297.22.

Finally, I took the vehicle to a Hyundai dealership, Grayson Hyundai 8729 Kingston Pike, Knoxville TN [protected] and had the axle replaced with manufacturer parts which resolved the issue at another cost to me.

The total cost at your stores is $953.41 which I should be reimbursed for since the parts used were not from the manufacturer.

2. The alternator was replaced at your store on 7/23/20 store 029734

On 6/1/22 while driving on rte 75N your alternator quit working and I had to tow my vehicle to a service station to have it repaired at the cost of $386.94. Your parts are obviously substandard

Desired outcome: I would like to be reimbursed $1340.35 for the costs incurred at your stores and to fix the issues.I have used Firestone for lifetime alignments on all 3 of my cars as well as tire purchases throughout the years.

Categories
Complaint Against a Service

Firestone Complete Auto Care / alignment and tire mounting.

I went to this location to have tires I purchased new put on my truck back in February 2019. I was told my alignment was out of spec and needed new cambers to keep tires wearing evenly. I had Firestone order these camber kits and align truck twice that took 2 days. And now my tires that were $250 each are wearing uneven on the front. These tires have less then 1500 miles on them and I’m very disappointed.

Categories
Complaint Against a Service

Firestone Complete Auto Care / Sloppy incompetent work while repairing CV axle on my vehicle

To Whom It May Concern,
I am angry but mostly sad because I THOUGHT I was dealing with professionals at Store # 650242 at 5925 Albemarle Rd. in Charlotte NC. I THOUGHT I had found a place to take my car for service for the rest of my life.

I have spent money at Firestone for various services in the past and I THOUGHT loyalty to the shop ensured that my vehicle would be serviced correctly EVERY time. However, my visit to the shop for repairs on 11/28/18 proved to be different.

I was told I needed the CV Axle repaired ($900). When I left that day, I was ensured by Roy, Service Manager, that everything was good. I decided to take my vehicle to a Ford Dealership for my next problem-Struts.

During my visit to Ford, I was informed by their service advisor that whoever repaired my CV Axle did a sloppy job and busted a part of the axle while repairing it.

Now I have to pay Ford an extra $300 to repair what Firestone messed up. The Ford service advisor listed it as R/F Lower Control Arm 2.0 on my service ticket.

I would like a refund from Firestone for $300 in order to get my repair done correctly THIS time. Please advise me as to how I may obtain a refund. I may be reached at [protected]. Thanks, Harriet Ivey.

Categories
Complaint Against a Service

Firestone Complete Auto Care

We needed to have tires changed on our Hyundai Sonata and brought it in. At pick-up, we find that the trunk has a huge dent. Impact direction diagonally from above.

The mechanic at the dealership denies any responsibility. We can not get to talk to the manager who’s “on vacation” and when asking to see the security camera in order to clarify the matter, we are told Firestone do not have cameras in their shop.

How convenient!!! Bottom line: Make a full video of the exterior of the car before drop off to Firestone. Because they will not take any responsibility.

(301) 563-9006
firestonecompleteautocare.com

11500 Georgia Ave Wheaton-Glenmont, MD 20902