Pos Malaysia — Unethical & Unprofessional behaviour of Pos Laju Despatch

Date: 26/8/2021
Client Hp Number: [protected]
Parcel Tracking Number: PL166733560315
Pos Laju Branch : Pos Sungai Mati, Johor

Issue: The despatch from Pos Laju Sg Mati did not called me upon delivery of goods. He just left me with a notice for self-collection at pos office without trying to call me. Why is our contact number given for? It is for you to call when customer is unreachable. How can the despatch be so irresponsible and caused so much inconveniences to customer? I am so disappointed and unhappy with this kind of service. When I tried to contact the despatch immediately as I need the item urgently before going outstation, he refused to answer my call/reply my message. I have finally reached him after 30mins and his attitude & behaviour towards me is being rude. I hereby request you to kindly look into the matter and take a remedial action. Looking forward to your explanation/respond on this matter.