This is a complaint in regards to Victoria secrets disabled accessibility for measurement services, Covid procedures, and overall customer service. If Victoria Secrets will continue to offer “measuring services” they should notify all customers upon entry that they will have to measure themselves. They should also look into offering disposable measurement tapes or some sort of electronic measurement services. They should also offer written instructions or signs with procedures. Also if attendants do not want to be within contact of customers within 6 feet of customers when locating items for customers they need to let customers know that they will find the items and place them on a specific shelf or area.
On 22 January 2021 around 230 pm, I visited the Victoria Secrets located at 1101 Outlet Collection Way, Auburn, WA 98001. At the door entry there was a individual that stated that if I need a measurement to see the designated attendant (I did not get her name) doing the measurements. I walked to the attendant and she mumbled something and walked off. I am disabled military veteran and I can’t hear well. So I went to where she was and told her I didn’t hear you. She said I’m helping another customer. I’ll help you in a minute. So I stood there and than she said okay follow me and stand on the square. I am going to disinfect the measuring tape. Next he attempted to give me verbal directions on how to measure myself. Due to my severe carpal tunnel and bad hearing. The attendant became irritated and stated I was not pulling tight enough or right. I stated I have severe carpal tunnel in both hands it’s hard for me to grasp objects tightly.
So she came up with a estimated size and stated we don’t carry allot of items that size in this store. So I asked what do u have in my size. She said you can look around. I said well I’m looking for full coverage and she went to look for some and I followed her. When she located the item my size and I went to view it, she rudely stated you need to back away and stay six feet away. At that time I departed the store.