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Complaint Against a Service United States

Victoria’s Secret — Practices not favorable to disabled patrons

This is a complaint in regards to Victoria secrets disabled accessibility for measurement services, Covid procedures, and overall customer service. If Victoria Secrets will continue to offer “measuring services” they should notify all customers upon entry that they will have to measure themselves. They should also look into offering disposable measurement tapes or some sort of electronic measurement services. They should also offer written instructions or signs with procedures. Also if attendants do not want to be within contact of customers within 6 feet of customers when locating items for customers they need to let customers know that they will find the items and place them on a specific shelf or area.

On 22 January 2021 around 230 pm, I visited the Victoria Secrets located at 1101 Outlet Collection Way, Auburn, WA 98001. At the door entry there was a individual that stated that if I need a measurement to see the designated attendant (I did not get her name) doing the measurements. I walked to the attendant and she mumbled something and walked off. I am disabled military veteran and I can’t hear well. So I went to where she was and told her I didn’t hear you. She said I’m helping another customer. I’ll help you in a minute. So I stood there and than she said okay follow me and stand on the square. I am going to disinfect the measuring tape. Next he attempted to give me verbal directions on how to measure myself. Due to my severe carpal tunnel and bad hearing. The attendant became irritated and stated I was not pulling tight enough or right. I stated I have severe carpal tunnel in both hands it’s hard for me to grasp objects tightly.

So she came up with a estimated size and stated we don’t carry allot of items that size in this store. So I asked what do u have in my size. She said you can look around. I said well I’m looking for full coverage and she went to look for some and I followed her. When she located the item my size and I went to view it, she rudely stated you need to back away and stay six feet away. At that time I departed the store.

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Complaint Against a Service United States

Victoria’s Secret — returns and late charge

good morning

my name is Joanelle
back on dec 08 202 I made an online purchase

I ended up get cut wearing the items
I went into the store ( I stood online outside the store for over an hour and then inside online for another 20 mins ) I finally got to speak with a young lady at the register and she explained to me that I will have to call in to get the return I did that and the gentleman I spoke with walked me through how to print a label to send the items back.
the very next day on jan 12 2021 I had the items returned via usps pickup services.

I called a few weeks later and they told me that they would go ahead and return the item because I indeed had them returned.

now there is a late few charge of 29 dollars and they are refusing to refund it because they are stating that I was supposed to still pay the bill even though it was zero dollars.

I don’t think this is fair nor right that I have to pay a late few for items I don’t have

I did what I was told to do and you guys still found away to make me wrong

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Victoria’s Secret — An item i’m still waiting for a refund on

I have called customer service multiple times and they cannot find my transaction for this order I find that very strange since it was out on my Victoria’s Secret card? They tell me to ship it back even though I purchased in store, and just to leave a note to give me full refund and who I talked to. Well 2 weeks later still haven‘t heard anything.

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Complaint Against a Service United States

Victoria’s Secret — Fabulous bra

I felt this burning sensation under my breasts and smelt a soured smell took this bra off and it is molded and stinks to high heaven. The underneath of my breasts are all broke out and raw. This is uncalled for. I have spent a lot of money at your stores I ha e several of these bras and have been wearing the T-shirt ones more and thought I would wear this one and this happened. For the money I spend at your company this is uncalled for. I am very disappointed. There is no reason for these bras to mold that can make a person very sick.

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Complaint Against a Service United States

Victoria’s Secret — Check out issue

I pulled my daughter’s VS credit card out of my wallet along with mine. She is an authorized user on my account. So after the salesperson rang up my sale, he then asked me for ID. He had not been doing that to other guests, so why me? He didn’t ask others before me for ID with their credit cards. I have a job as an RN and I do not have to steal panties when nothing in your store even fits my size. ( I buy things for my daughter) Store number 50424 and the cashier was male (3415785).

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Complaint Against a Service United States

Victoria’s Secret — Customer Service

I went to the Victoria secret – Haywood mall – Greenville, SC. I wanted a bra fitting – I just finished breastfeeding my one year old. The woman repeatedly told me that breast were a problem with the fitting and that I wasn’t doing it right but failed to show me the correct way for measurement. I told her to forget it- very embarrassing and will not be back. Keep in mind she was very loud with the conversation and it was in the middle of the store.

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Complaint Against a Service United States

Victoria’s Secret — Service

Nanjing, address is on photo. We were choosing bras for like 2 hours, 1 bra we asked to keep for us, because we liked it, but wanted to choose more. When we came to pay for that bra cashier said it’s been sold to another person. And that was the last one of this size. Stuff wasn’t helpful at all, did nothing basically. Worst possible service.

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Victoria’s Secret — Cotton panties – really poor quality

I am a regular of VS for the past 12 years high leg cotton brief – buy the same brand and type and stock up for the full year.
For the past two years have noticed the quality of the cotton panties has really gone down. The top band elastic is worn out in couple of washes ( do hand wash them ) . Cloth quality also really poor. Is this due to a defective lot or sign of things to come ? Prices have. Gone up consistently over the years and I have been paying thinking I am paying for a high quality product

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Victoria’s Secret — DoubleMirror / $1000 shoppingspree

My niece and I, (Haily and Angie) 2 female Hispanics had horrible, unfair and rude service given to us yesterday, we have 1000 or dollars to spend each. We were in Layton Utah Victoria’s Secret. We were shopping to look sexy, so you fill up your bag, you try a handful or less at a time or you are trusted right. They have panty liners and things and was so excited. I was then staring at my unevenness of my bras so we came naked in mirror with underwear n perfume sprays I was feeling sexy, attendant meanwhile trading me 3 for 3. Because she limited my amount in my room, ugghhum… I am not a child, I’m 38 woman. Why didn’t she limit that white woman n her daughter nor that other white woman with obviously more than 10 in her bag? Happy yet disappointed stayed excited to spend spend spend, however while staring, flicking underwear on hips n admiring the thought I looked like maybe a model I got an uncomfortable feeling of being watched. So I stopped with curiosity n embarrassment. Looked up internet two way mirrors. How to tell.? To my surprise and multiple pictures of what it looks like it was a shock. I did not feel comfortable… long story short, I left my car keys in their w my bag went back to retrieve them told them they can hold my Stuff I just need my keys they refused n said they were closed n we had to find a way home. I live 50 miles away you assholez. Major majorly pissed I want compensation and this could be a fun ken lawsuit so 150 thousand dollars would be appropriate. I have been trying to get a ride all day since my vehicle is still at mall. I’m freaking pissed. My car better not get towed. You will be responsible Angelina [protected] [protected]

Categories
Complaint Against a Service United States

Victoria’s Secret — Store closing prior to posted hours

My friend and I visited the Vicotria’s Secret store at the location below on 08/03/2021. It was 6:52 p.m. Central time when we pulled on the door to open it. It was locked. There were workers inside and we asked what time they closed and they said 7:00 p.m. I said it is not 7 yet. She would not open the door and let us in. I looked on the real yellow pages and it says the store closes at 8 p.m. The store hours are not posted on the door. Why were we not allowed to come in the store when it was still supposed to be open? The information below is what was posted on the real yellow pages site. Was it discrimination because we were African American? My name is Ella Dorse, my friend’s name is Stacy Williams. I can be reached at [protected].